Refunds

Fixes under $1,000 are paid after they're live, so there's nothing to refund there. Bigger work is paid in three parts. This page says what happens with the money if work stops. Updated 24 September 2026.

Work under $1,000

You pay after the work is live and you've checked it, so there's nothing paid up front to refund. If an item isn't what the scope said and I can't make it so, it isn't charged.

Before bigger work has started

Full refund of the first payment, no questions. Email me and the money goes back the way it came, through Payoneer, within ten business days of my reply.

After bigger work has started

You pay for the parts of the scope that are done or in progress; the rest is refunded or not charged. I send you a list of what's done and what isn't, and you see it before anything is settled.

Monthly work

You can stop any month by email. The current month isn't refunded, and nothing is charged after it.

If something I delivered doesn't work

I fix it first, at no charge. If it can't be made to work as the scope described, that item is refunded.

The first email

It's free, so there's nothing to refund.

How to ask

Email igor@sogrox.com with the invoice number. Refunds go back through Payoneer to the card or account that paid; the payment service usually takes a few business days to show them.