Sogrox

Leaving Townsquare Interactive: what you can take

Townsquare's terms, updated March 20, 2026, set an initial term in your order. You can't end the agreement before it, and after it you cancel by phone before 6 p.m. Eastern on the day before your next billing date. Fees aren't refunded. When the service ends, you have no rights in the website, its template or its design, and the site stops. What you can ask for, in writing when you cancel: your images and text, form submissions, your contact, appointment and payment lists, and the transfer of your domain and email.

What Townsquare Interactive's own pages say

Initial term
The commitment period in your order, or one month if the order doesn't set one. Month to month after that.Source: Townsquare terms, March 20, 2026, section 4.1
Leaving early
Not possible before the initial term ends. Fees for the rest of it stay due.Source: Townsquare terms, March 20, 2026, sections 3.1, 4.2 and 4.4
How to cancel
By phone at (855) 463-5490, 9 a.m. to 6 p.m. Eastern, Monday to Friday, no later than 6 p.m. on the day before your next billing date.Source: Townsquare terms, March 20, 2026, section 4.2
Refunds
All fees are non-refundable.Source: Townsquare terms, March 20, 2026, section 3.1
The website
After termination you have no access to or ownership of the site, its template or its design. The site stops and the account is deleted.Source: Townsquare terms, March 20, 2026, section 4.4
What you can ask for
Your images, text and form submissions; your contact, appointment and payment lists; your domain and email moved to a new host. All on request, in writing, at the time you cancel.Source: Townsquare terms, March 20, 2026, section 4.4

What's different about Townsquare Interactive

Townsquare is the only company here that spells out in its terms what you get back, and every item on that list is on request. Nothing comes back by itself, so the request goes out with the cancellation, not after it.

Before you give notice

  1. Find the commitment period on your order.
  2. Write the request for your images, text, form submissions, lists and domain before you call to cancel.
  3. Call before 6 p.m. Eastern on the day before your billing date.
  4. Have the new site ready so the domain can switch the day it's released.

What to send Townsquare

The cancellation itself is by phone, but what you want back has to be asked for in writing. Their terms give this address for written notices.

To: clients@townsquareinteractive.comSubject: Materials requested on cancellation, [business name]

Hello,

I'm cancelling by phone, as section 4.2 of your terms requires. As section 4.4 asks, I'm requesting in writing, at the time of termination:
1) my images, text and form submissions from the website;
2) my contact, appointment and payment lists;
3) the transfer of my domain [yourdomain.com] and my email to my new host.

Please confirm when each will be sent.

Thank you,
[your name], [business name], [phone]

How Townsquare Interactive compares

Leaving early: not possible before the initial term, and its fees stay due; at Hibu it's a fixed fee, at 180 Sites half the balance. Notice: by 6 p.m. Eastern the day before billing, much shorter than Thryv's 30 days. The site: no rights in it afterwards, where Scorpion at least hands over the files.

Have the move done

Moving off Townsquare? Send me your site. I'll write back what a new one would take and what it costs, before you give notice.

Get the move priced

Other companies

Checked on September 24, 2026. Sogrox isn't connected to Townsquare Interactive. Terms change and differ between agreement versions; the order you signed is what counts. This is practical information, not legal advice. Spotted something out of date? Write to igor@sogrox.com.

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